For the donors – Families would be happy to know that people care about their well-being throughout the year. So, your donation will tremendously impact families that need assistance. For your assurance, we have verified all accounts and balances at the time of registration so that you can have peace of mind while making your family selection. Listed below are samples of hardship requests.

For the recipients – You may have one bill or several. Every submitted hardship application will be given an ID number. For additional questions, you may contact us.

Not sure how to give? Learn more about how to donate to the hardships below. All donations are appreciated.

ID NumberUtility CompanyAmount DueBrief Summary
20230921013Ameren$821.88I am a single mother of 5 and my disabled mother now lives with me . I’m at risk of loosing my home. I work from home so if my lights are shut off I will not be able to pay my rent and my family will be homeless. I currently only make 16.50 an hour and recently just started back working. I’ve been working temp jobs since Covid because I’ve lost so many during Covid. I am the only income in my home as I am awaiting my mother’s disability to be approved and even then I believe every dime should be hers to do what she needs to for herself. If I’m able to get help with my utilities than that will be money that I can put towards my over due rent. Please help my family
20230919012Ameren$541.00My disconnection notice was today. I had been trying to get help all last week and weeks before. Now, on Monday, my services may be turned off. I have tried all my resources and some say they will help but today is Friday. I’m not sure if they will help by Monday and I have a child on a machine when needed.
20230731011Ameren$443.87I’m a single mom of 2 who was laid off of my manager position after 10 years. Position was eliminated. I’m facing eviction, and my electric getting turned off. Unemployment doesn’t even to begin to help with all these bills.
20230731010Spire$167.90I am experiencing a garnishment from the IRS.
2023062009Ameren$132.96I need help because I’m a disabled senior citizen living off of social security. They take out $300 monthly for child support. Please help me.
250.01On March 31, I have been on unpaid maternity leave. I was supposed to resume back to work on May 29. I was laid off while on FMLA on May 23. This has thrown my budget completely off. I am struggling to stay afloat with the utilities and a newborn. Please help me.
2023052307Spire$819.51I need help with my utilities. I am a single-parent household and I am trying my best to keep up with rent, car note, insurance, and other utilities. This is my first time seeking out any agency I did let my spire account get behind trying to keep up with everything else. I would greatly appreciate any help I can get.
Am. Water
Republic Services
$2,407.34Ameren $83.22; Spire $2,183.19; American Water $69.83; Republic Services $71.10
I lost my job and outstanding bills are from someone using my identity. It’s hard out here and I’m not afraid to say I need help.
2023040605Ameren$1,012.71I need help! My electricity has been shut off. I need $682 to get it turned back on. I haven’t been able to find a job since December 2022. I continue to be denied a job til this day. I would appreciate any help at this time.

My sewer bill wasn’t being sent for a long while and ended up going to court and I’ve been trying to pay but lost my job and my parents. I’m really scared because I’ve never been in this situation.
I know my sewer bill is actually higher than two thousand dollars, but any help you can give will be greatly appreciated.
2023020703Spire$807.06I was a severe drug addict. Homeless. Tried suicide but I’m still here. Got Help and got a place (Thank you God..) still hard to get good work. Need heat…really bad. Will lose my place.
I am currently living on section 8 with no job at this time. I am looking for help to lower my bills, so I will not get disconnected. I am currently in disconnection status with Spire.
I need assistance because I had an emergency move. I paid as much as I could on the bill but I needed an emergency place to stay for me and my disabled son. I need help with the balance that is owed on my bill. We would appreciate it if we can get assistance on this balance. Thank you for your time.
2022121422Ameren$152.15I have a rental increase and illness preventing me to work.
2022121221Ameren$165.44I am currently on disability and my electric bill is about to be disconnected on Dec 21. I also have medical issues which is why I am not able to work. I really need someone to help me with my electric.
2022121020American Water$287.08There is a reduction in work and I am only working 27 hours. I need help as I am not on any government assistance.
2022112119Spire$275.01My hours at work have decreased, which has caused me to fall behind on my gas bill. I will appreciate any help you can give.
2022111718Ameren$899.27I live on a voucher and there was a big miscommunication and my bill wasn’t paid for several months. I have a 1-year-old just trying to get any help I can.
2022101817Ameren$149.28Donation – Ameren $75.00
I have a disconnect but I only need $60 because I have the $90. I am hoping someone will help me with the rest.
$1,481.46Donation – Spire $30.13
MSD $459.51; City Water/Trash $901.76; Spire $120.19
I am a senior citizen on a fixed income. I had retired but had to start working again due to everything going up. I was working helping seniors and had to let the job go due to my health. I started getting payday loans to help pay off the debt, but now that I am not able to work. Most of my money is going towards pay off the payday loan. Please help me. I don’t want to lose my house.
2022100615Ameren$315.86I do home healthcare. I had 2 clients but one has been in rehab for two months due to surgery for diabetes; so, I only have one income. After rent has been paid I do not have enough to pay my electric, gas, trash, and water bill.
2022100314Spire$668.65I am currently unemployed and I am in need of help with my gas bill. It has been disconnected and it is about to get really cold. I am looking for job but is having a hard time finding one. Please help.
2022090713MSD Water/Trash
$1,647.26MSD $427.48; City Water/Trash $951.76; Spire $268.02
I am a senior citizen on a fixed income. I had retired but had to start working again due to everything going up. I was working helping seniors and had to let the job go due to my health. I started getting payday loans to help pay off the debt, but now that I am not able to work. Most of my money is going towards pay off the payday loan. Please help me. I don’t want to lose my house.
Republic Services
American Water
$562.01Ameren $328.73; Republic Services $136.92; American Water $96.36
I help need I recently lost my job due to Covid and my son hand getting burnt . Im a single mother with 3 kids
American Water
$1,211.20Ameren $868.44; MSD $191.90; American Water $150.86
My car just broke down a little over a month ago and I work as a delivery driver so I had to rent cars for 3 weeks and work lots of overtime to even make any extra money to save for a downpayment, but I finally got a newer car 5 days ago and they didn’t tell me that I would have to pay the taxes on it separately because I bought it out of state and thought that it would all be folded into the loan. So now I have to come up with almost $3000 to take care of the registration. I’m a single mom with 4 kinds so I can’t get my head above. Now due to poor insulation and poor ventilation in my attic and a 25-year-old furnace, my electric bill has been over $400 a month. Now it’s time for back-to-school stuff for three of my children (my fourth is a 9mo old baby) and I really could use some extra help with a few bills listed below.
Am. Water
$515.54Ameren $247.27; Spire $13.38; MSD $194.48; American Water $60.41
I work full-time and I raise my 18 month old twin daughters and my 16-year-old son by myself for the most part. My gas has been shut off two months now because I have not been able to pay the bill and this has made life quite difficult for myself and my family. I work hard and pay taxes. A huge burden will be lifted off my shoulders if someone can help me.
$1,432.39MSD $395.20; Spire $182.55; City Water/Trash $854.64****Updated – August’s Balance
I am a senior citizen on a fixed income. I had retired but had to start working again due to everything going up. I was working helping seniors and had to let the job go due to my health. I started getting payday loans to help pay off the debt, but now that I am not Abel to work most of my money is going towards pay off the payday loan. Please help me. I don’t want to loose my house.
2022061308Ameren$170.58Donation Ameren MO $25
I had breast cancer and had to take off work for 2 weeks. I did not receive income during this time. I took another position with a cut in pay and have been struggling with my bills. I have a series of medical bills to pay along with medicine that I need to take daily. Please help.
2022061307Spire$653.03Donation Spire $25
My last winter gas bill unfortunately helped me discover that my home doesn’t hold heat well. My energy bill came out to be $500, with NO pass due amount. I was taken aback and panicked because I had no way of paying off that much money with other bills. I already have to pay $200 a month for loans, $180 a month for two medical bills, and other basic necessities. I have already consolidated as many as expenses as I can, and I have asked for reduced rates on my other home services so I can make my money stretch. I can only pay $80 a month and my gas has been cut off. I’m going on the 4th day now. Spire will only take the amount owed. I am asking someone please assist this one time! I never thought I would ever be in this position.
2022060706American Water$2,828.34Donation: $25
My children and I have been suffering so much it seems it will never end. In December we finally got this bill down but due to leaking and plumbing issues it has gone up extremely. My children and I have medical issues Asthma, diabetes and a lot of other things to where we can’t afford for anything being disconnected. With no income coming in it’s hard to even apply to jobs. I have no way or decent interview clothing. It is all so hard and depressing. We continue to pray for better days and opportunities, so I can obtain a career. But things seem worse with no chances of being better. I just feel so helpless and don’t know what to do. Please help. Thank you all for everything.
City Water/Trash
City Real Estate Taxes
$5,874.32MSD $2641.21; City Water/Trash $1069.82; City Real Estate Taxes $263.29
My dad and aunt died, I have no family left that can help me. My dad took care of me since i had a tramatic brain injury in a serious car accident, and ive been deppressed and lost without him ever since. Then covid hit and ive run out of options and im on the verge of loosing my house. Idk what to do, idk what ill do if i become homeless. Im willing to work or do something im able to do im just in over my head and need some help.
2022040403American Water
American Water $1944.86; Ameren $275.95
I have been searching for work along with still fighting for my job back and was hoping I would at least have taxes to help get bills back down but they were offset leaving me and my 6 children with no help or income coming in. My oldest child senior year and no money for prom and graduation due to anything I get has to go towards everyday and house stuff. And things keep going bad from water issues and health problems with me and the children. It just seems like a never ending cycle. Car, food, bills, and school I just don’t know what to do. I’m trying my best and nothing seems to be going right. I’m in school to help further my education and maybe I will have a better chance of getting hired and have a stable income to provide for my family. I hate asking for help and wish I did not put my family through this. This is causing depression and stress. And it is affecting my children. I wish I could make all that go away and not have to ask for help on everyday things and bills. Thank you all for help and prayers.
2022030502American Water$224.69Donation $168.47
Got put on bed rest last year during my pregnancy due to high risk for uterine rupture so I had to quit my job. My baby is only four months old and I’m just really far behind from not being able to work for so many months. I’m a single mom with 4 kids. I appreciate any help. Thank you in advance 
2022012001American Water
Waste Connection
$725.82Donation – Water $100
American Water $618.97; Waste Connection $106.85
Hello & Happy New year to all. I hoped coming into the New Year things would have gotten better. But once again, my family has been affected by Covid which has stopped me from starting another job. And again causing issues with bills/School/graduation/prom and everyday expenses. It’s extremely hard for me to provide for my 6 children without any income other than my oldest baby helping and contributing when she should be working and enjoying her senior year. But, instead she is doing more for us than I can. I thank her job for allowing her so much time off due to multiply quarantine. All of this is causing so much stress and depression for everyone especially her. The bills steady piling up and things in the home falling apart. Struggling with being bullied at school due to no money to wash clothes/uniforms or afford coats hats/ gloves . We can not do work at school or home due to broken laptops. We do not have any money to pay for internet, to pay the school or buy laptops. Instead of the kids having a childhood they are trying to help figure out how to keep lights and water/food Utilities on. I’m so depressed most days not even wanting to leave room and face them. I have enrolled in a Hiset/GED class. I hope to pass so that I can receive my Hiset/Ged and obtain a career. Then I am able to get out of this slump and provide for my children and family. I do not want them to suffer and worry about anything but being a kid/young adult. I want them to enjoy life without depression, being bullied, or thinking suicide is the only way out. I continue to pray that someone will hire me and things get better. Then I can work and take care of my family and not have to look for help. And one day be able to help others like my family. Thank you all for the prayers and any donations.
$314.87Donation $60.97
Spire $60.97; City Water/Trash $253.90
I fell behind when my husband went back in the hospital 4xs within this year after having COVID and multiple seizures. My now focus is on getting him the help he needs, but because he’s my spouse I’m unable to receive pay for him, so I am working with very little income after I lost my job back in 2018 when he was in and out of the hospital. Thank You!
MO American Water
$202.06Donation $97.44
Ameren MO $97.44; MO American Water $154.62
I am a single father of 10 yr twins(girl n boy)and I recently broke my shin in three places on my leg and I’m unable to work and since it didn’t happen on the job, receiving compensation was not an option. Since I am unable to drive or come out, utility assist came highly recommended for me to receive help until I’m able to return back to work. Thank You in Advanced
20211202014MO America Water$70.00Donation $70.00
I need help paying my water bill or it will be turned off. I have 6 kids and they do not deserve all this hardship that we have been receiving. Any amount will help. God Bless!
20211105013Spire$233.02Donation $25
My hours has been cut and now I am falling behind with paying my bills. Please help!
Waste Connection
American Water
$1,562.45Donation: Ameren $25; Spire $25; Waste Connection $25; American Water $25
Ameren MO $214.53; Spire $2760,05; Waste Connection $90.24; American Water $981.63
Between fighting depression and ongoing health issues and the stress of still fighting for my job back while trying to take care my family battling Covid with us all finding out the day before I was to start my new job so now things are getting worse and with no money or help and now 2 jobs gone we are in threat of being disconnected and evicted. I’m trying my best for my 6 children but things just keep getting worse and I hate how my children have to suffer because they don’t deserve this, but it’s like the harder I try nothing goes good. I am hoping to get hired somewhere soon. I will continue job hunting and fighting for my job. Thank you all for any help that you can offer as I know we are not the only family or person suffering or in need. So, I pray for blessings for all.
I am experiencing a financial hardship at this time. My husband and I are divorcing and the utility bills we had together have been transferred to my account. Without any assistance from my husband to pay towards the balance, I am unable to make the payments alone. I have reached out for legal assistance but I am seeking assistance to prevent disconnection at this time. I am grateful for any assistance.
20211014010Ameren$974.45Donation $25
I am in need of assistance with rental and or electric I help take care of my mom who has aggressive cancer and it’s a struggle doing all the things by myself. I have one income and it doesn’t help enough. I greatly appreciate if I can get help with my rental or utility because it’s a struggle doing all this alone. I appreciate if someone can donate or help my family
20211013009Spire$772.21Donation $25
I have no income due to COVID19. I have 3 small school age children. We can’t eat any meals and really in need of help. We have no hot water or any one to help us to shower daily. I truly appreciate any amount of help for my family. Signed a mother in desperate need~
20210902008St. Louis County Real Estate Taxes
$1,983.09St. Louis County Real Estate Taxes $1,983.09
I am on a fixed income and I wasn’t aware of these outstanding bills. I cant afford to pay them and no matter how much I pay it doesn’t seem like the balances are getting any lower.
St. Louis County Waste Management
$382.82Spire: $63.71; Ameren $181.41; St. Louis County Waste Mgmt $83.70
I have been off work due to contracting the virus and got behind on my bills along with other health issues
MO Water
$1,654.01Donation: Ameren $50.00; MO Water 50.00
Ameren $745.82; MO Water $908.19
I have been fighting to get my job back from United States Postal Service for almost a year now. I have 6 children that are school age and no income. I have been job hunting while waiting but it’s hard during Covid. I just got hired and the day I was to start the whole family tested positive for COVID. Now we can’t get fresh air or relief due to the heat that is getting to the kids, which all have asthma.
20210826007Ameren$672.98Donation: Ameren $100
Ameren $672.98
I’m still not working and taking care of three adults. I’m making the funds work that I have coming in but I didn’t have enough or the amount to give AmerenUE to keep up with budget billing and it caused the account to go into default, now they’re asking for the entire balance.
Donation: Ameren $161.07; Spire $33
Ameren $161.07; Spire $402.89
I am self-employed working part-time. I am being evicted because of new owner and locks were changed. The owner has taken me to court.
$1,295.52Donation: Ameren $50; Spire $50
Ameren $825.73; Spire $469.79
It’s been very hard getting my bills paid due to the pandemic. Me working with children has been very scarce hours.
$1,128.64Donation: Ameren $50; MSD $50
Donation: Ameren $100; Spire $100; MSD $100
Ameren $204.07; Spire $345.30; MSD $579.27
My husband had a stroke in 2016 and was going in and out of the hospital. Last time he went to the hospital was 12/26/20 but, In May of 2018 when he went back in, my job of 15 yrs called me while on FMLA and said don’t come back. At this time, I wasn’t aware you only get unemployment benefits for 13-14 weeks. I’ve been trying catch up every since but the funds are just not there. There’s the mortgage, car note, gas, insurance and groceries…I NEED HELP!!
20210429002Ameren Spire$383.75Ameren $194.26, Spire $189.49.
I am unemployed with children out of school which limits me from working and keeping me from keeping up with my utilities unfortunately. I have little children so I am trying my best to keep everything in tact for them.
Ameren Spire Water/Trash Sewer$2440.19Ameren $274.50; Spire $358.66; Water & Trash $1480.40; Sewer $326.63. I became unemployed when my spouse had a stroke. Now I am a full time caregiver. Unemployment benefits only lasted 12 weeks.
2020-0206-001Ameren Spire


Ameren – $603.75 Spire – $348.11.
I became husband’s primary caregiver, losing my income after 14yrs of service at my company. Recently, his disability decrease, my food stamps were taken away and so was his Medicaid because I couldn’t afford his spend down. And because he’s my spouse I’m not able to receive income for him.
2020-0214-002Ameren93.66I work hard to stay current sometimes I fall behind.

2020-0214-003Ameren255.95I’m currently catching up on my rent and trying to get my car registered.
2020-0215-004Ameren1102.90 Been out of work since October just now getting back to work and I am in threat of disconnect   
2020-0227-005Ameren283.90Medical bills and health issues have caused me to become delinquent. My home is all-electric for the source of heating and I recently had to do major furnace repairs.
2020-0227-006Spire 133.49I was laid off from my job in the summer of last year. I recently found a temp job but my bills are still behind and I need a little assistance. Any help you can provide would be greatly appreciated. 
2020-0303-007Spire1,412.54I’m a seasonal employee and I’ve recently been laid off. My unemployment benefits can’t cover all of my living expenses at this time.
866.60 Ameren -$261.93; Spire $243.58; American Water – 361.09
I lost my job and broke my hand. Please help.
Ameren – $388.39; Spire – 270.47
I have to buy medication that is extremely high and don’t have enough left out of my Social Security check to pay all utilities.
2020-0312-010American Water
Gateway Disposal
206.97American Water $97.80; MSD $62.67; Gateway Disposal $46.50
I have been unemployed since 08/01/2019 and at this time do not have any income. I have finally secured a job but will not start until 03/16/2020 or 03/18/2020. The water bill is due now with a final notice with a disconnect date of 03/15/2020, the trash bill is due by 03/31/2020 and the MSD is two months behind. 
Thanks for your help in advance.
645.50 I have been missing a lot of work due to my child being sick. She has really bad asthma and allergies. She has been diagnosed with sleep apnea and had surgery hoping that could help. Also having Court dates for paying medical bills for her has had me miss days as well.
285.04Ameren $111.59; Spire $173.45
I am in need of help because I am a single mother of 3, with one of my children being special needs. I am unable to keep a full time job at the moment because she only attend school for 3 hours a day and I do not have any help with anyone keeping her while I work. I’ve been able to maintain bills for the most part but the last few months have been hard.
2020-0326-013Ameren62.74I have a lot of car problems that need to be fixed soon. My hours have been cut on my job. 2-2
2020-0506-014Ameren220.70I lost my job due to the covid 19 and i have 3 kids and no income right now
2020-0916-015Ameren225.51 I am a 64 year old, Disabled Senior Citizen healing from cancer. Recently, on August 29, 2020 I was stopped at a stop light going East on West Florissant and Sunbury when a car came out of no where and hit me in the back of my car and ran. I called the police and made a police report. I am very sore from the accident, my neck, my back, my left left leg and I am having headaches. I need some help with my Electric Bill. When Ameren UE put you on the budget it is too high for me to pay. Can you please help me? Thank you very much in advance.
2020-1102-016Spire1550.79I am unemployed due to COVID and a victim of domestic abuse.